This Privacy Policy explains how Independent Care Disability Service manages personal information collected through our website at www.independent.yourwebsolution.com.au. This policy applies in addition to the Terms and Conditions of our website.

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Consent

By using our website, you agree to:

• The practices outlined in this Privacy Policy; and

• The collection, use, and storage of your information as described in this document.

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What is “Personal Information”?

Under the Privacy Act 1988 (Cth), “personal information” refers to information or an opinion about an identified individual, or an individual who is reasonably identifiable:

• Whether the information or opinion is true or not; and

• Whether the information or opinion is recorded in material form or not.

If your identity cannot reasonably be determined from the information, it may not be considered personal information and therefore may not fall under this Privacy Policy.

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Information We Collect

The personal information we collect may include (but is not limited to):

• Name

• Email address

• Contact number

The type of information collected depends on how you engage with our website and services.

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How We Collect Personal Information

We may collect information when you:

• Submit details through our website forms; or

• Contact us directly by phone, email, or other communication methods.

Additionally, our website uses cookies to improve your online experience. Cookies allow us to recognise returning visitors and customise your browsing experience. Cookies generally do not identify you personally.

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Why We Collect Personal Information

We collect personal information to:

• Provide you with the best possible service;

• Respond to enquiries and referrals;

• Improve our website and communication; and

• Share relevant updates or information that you may reasonably expect from us.

We only share your personal information with trusted service providers who assist us in delivering our website and services. From time to time, maintenance or support personnel may also access this data in the course of their duties.

We may use your personal information for direct marketing. You can opt out of receiving these communications at any time by following the instructions provided in our messages. Sensitive personal information is not used for marketing.

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Access and Correction

In accordance with the Australian Privacy Principles (APPs):

• You may request access to the personal information we hold about you (APP 12).

• You may request corrections to ensure accuracy (APP 13).

Please contact us if you wish to access or correct your information.

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Complaints

If you have concerns about how we handle your personal information, please contact us. We will review your complaint, request clarification if needed, and work with you to resolve the issue.

If you remain unsatisfied, you may escalate the matter to the Office of the Australian Information Commissioner (OAIC).

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Overseas Disclosure

We do not disclose personal information to overseas recipients unless specifically requested by you. If you request this, please note that the recipient will not be bound by the Australian Privacy Principles, and Independent Care Disability Service will not be responsible for how your information is managed outside Australia.

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Contact Us

For any privacy-related enquiries, access requests, corrections, or complaints, please contact us:

Email: danielruot@independentcaredisabilityservice.com
Phone: 0423 252 906